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FAQs

 

 

 


  • When is rent due?

Rent is always due on the first of each month. When mailing a payment, please be sure to account for transit time so that it reaches our office by the due date.

 

  • What are your office hours?

Monday through Friday 8:30am – 5:00pm and most Saturdays from 9:00am – 4:00pm.

 

  • Do you have a grace period?

We do not have a grace period for rent payments. If not paid on the first day of the month, late fees will accrue.

 

  • Do you send a bill for rent each month?

No. As stated in our lease, rent is due without demand from the landlord on the first day of each month.

 

  • What payment options do you accept?

We accept cash, checks, money orders, and credit/debit cards for most payments.  It is also possible to remit a payment online via RENTCafe using a checking account or a credit/debit card (Visa, Mastercard, Discover, or American Express) by clicking “Pay Online” from our website (registration to the service is required).  Although a credit/debit card may be used to make a rent payment, it may not be used to pay a security deposit.

 

  • Can I make a payment over the phone?

Yes, we can accept payments for rent, parking, and application fees over the phone.  For rent payments, please be sure to use our online payment service, RENTCafe, by clicking on the green “Pay Online” tab on our website.

 

  • Can I pay a security deposit with a credit card?

At this time it is not possible to pay a security deposit with a credit/debit card.

 

  • Do you offer a short-term lease?

The majority of our lease terms are for 12 months beginning and ending each August.  In some cases, a semester lease may be an option depending on current leasing specials that may be running.  Please ask one of our leasing consultants for details.

 

  • How do I lease a parking space?

To apply for a parking space, it is required that you complete and submit a parking application online (https://www.arpm.com/parking-application).  If a parking agreement is offered, a payment equal to the amount due for the term will be required in advance.  The payment methods that we accept are check, cash, money order, and credit/debit cards.  At this time, parking rent cannot be paid online.

 

  • Is it required that I have a parent/guardian complete a guaranty agreement?

If you are an undergraduate student without full-time employment, a guaranty agreement must be completed by a parent/guardian.

 

  • Is it required that the guaranty agreement be notarized?

In most cases, no.  We use an electronic document and signature platform to convey leases and guaranty agreements.  So long as the guaranty agreement is completed in full and signed electronically, notarization is not required.

 

  • My parents will not sign the guaranty agreement. Can I still sign a lease?

Yes, provided that you qualify with sufficient income, credit history, and landlord references. Another option is to pay the rent in full for the entire lease term in advance.

 

  • When is the security deposit refunded?

Thirty days after the lease end date. You must provide a forwarding address, in writing, to our office.

 

  • Will you refund the security deposit in separate checks?

The security deposit is refunded as one check made payable to all lessees. This is due to the fact that the lease is ‘joint and several’. Additionally, it allows the residents to work out any conflicts internally. Please be advised that all lessees must endorse the check before it can be deposited or cashed.

 

  • My former roommates and I do not live near each other. How can we cash our security deposit check?

It is possible to have the security deposit check made payable solely to one lessee. To do this, all lessees must complete and sign an addendum. Please contact our office to have this prepared for you. We will be glad to email or fax this form for you.

 

  • Can I use my security deposit to pay my last month of rent?

No. The security deposit is not to be used toward rent. Please be advised that you will be charged late fees for any unpaid rent.

 

  • Do you allow subletting?

Yes, provided that you follow the procedure as outlined here.

 

  • Can I move in early?

Due to the vast number of places that we must prepare for new tenants in August and the short amount of time that we are granted, this is generally not possible. The move-in date is printed on page one of your lease agreement; please be sure to plan accordingly to take occupancy on or after this date.

 

  • I am leasing a furnished apartment. Will you remove furniture that I do not want?

No. Due to the fact that ARPM does not own properties nor the furnishings that are provided, we are not authorized to remove them.

 

  • How do I replace a lost key?

In most cases, it is possible to borrow a key from either a roommate or our office and get it copied. To borrow the key from our office, we require a valid photo ID and $5.00 deposit as collateral. The locksmith authorized to copy keys for the properties that we manage is AKS Security (814-237-1398). Certain properties have restricted keys that may not be copied in which case you must have the lock(s) changed at your expense. Replacement electronic keys may be purchased at our office during normal business hours for $25.00. Only current tenants or valid sublet tenants are authorized to borrow and copy keys.

 

  • What should I do if I get locked out?

During business hours, you may stop by our office and borrow keys. We require a valid photo ID and $5.00 deposit ($25.00 for electronic keys) as collateral. After business hours, you must contact our on-call locksmith AKS Security at 814-237-1398. Please be prepared to show a copy of your lease or sublet agreement and provide payment at the time of service.